Our shop serves over 1100 delivery points across Canada.
In larger cities when searching for Toronto florists, Victoria flower delivery, Montreal flowers, Calgary flower shops and Edmonton flower shops for example, there are hundreds of florists to choose from. But only 3 or 4 shops make our preferred list of floral providers in each city. For our customers, you can be assured that the best shop in the area is filling your order. If there are any complaints or concerns about your order, a resolution of a partial or full refund, or a replacement gift is made within 24 hours. We truly take your concerns personally, and do everything in our power to correct any shortcomings. We strive to develop lifetime relationships with our customers, not just for one order. One other thing you will notice is that all invoicing originates from our Head Office. With all orders being processed from one location, our customers are provided with a reliable, consistent, and efficient method of handling your orders quickly and accurately. An additional benefit is that for important occasions like birthdays & anniversaries, we send you a reminder email the following year, as well as being enrolled to receive any nation-wide promotional discounts we may be offering from time to time. And of course you can opt-out at any time.
Same day flower delivery from our member florists is available nationally when you order flowers in Canada or even flowers in the U.S. online or by phone, if the order is received before 1:00 pm. Exception is for peak flower holidays such as Valentine's Day, Mother's Day, Christmas, Easter, and Thanksgiving when 72 business hours notice is requested.
Gifts and flowers for delivery cannot be guaranteed on Sundays or on statutory holidays in certain communities, and may be delivered a day earlier if time permits.
Choose a specific item from our floral catalogues or give us a call to place a custom order. Our operation is open 24/7 with trained florists to take your call or to order your gifts& flowers online. We can send flowers, roses, balloons, fruit baskets, floral arrangements and gourmet food baskets at all price levels.
At Simon Says Roses, it’s MORE than just flowers…we want to give you a TOTAL gift-giving experience!
We specialize in the following services:
Value Proposition to you, our customers:
“We are not in the business of delivering flowers & gifts, instead we are in the business of delivering emotions.
We are responsible for conveying every emotion from joy, love & happiness to sorrow & grief, as an integral part of the lives of our customers.
As owners, we take this responsibility personally, whether sending these emotions next door, across the country, or around the world.
Communications are essential in providing value, so we guarantee constant customer contact by phone, online, or email from detailed Order Confirmations to Delivery Confirmations and feedback surveys on each order.
Of paramount importance is not the one time sale, but rather developing rapport and reliability that creates a long-term customer relationship.
To our customers, we thank you for putting your trust in us.”
Simon Says Roses Florists& Gifts
We take pride in our work…our reputation depends on it!