Simon
Says Roses Florists
1-800-705-7673
1-800-705-ROSE
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Frequently Asked Questions
Delivery Policies, taxes, substitutions, cancellation
policies and more…
As a Top 50
member of FTD since 2003, Simon Says Roses has created a preferred list of
flower shops that have been approved by floral experts (you, our customers!!).
These shops have provided our customers with the highest standards of quality
and value over a number of years. Whether you are sending flowers down the
street or out of the area, we can help you do both in compliance with the
professional standards set forth by Simon Says Roses and FTD. It’s not necessarily
the closest, but always the best florists that design and deliver our orders.
Our commitment to you is to provide you with
the same convenient and professional service that customers who patronize our
in-house stores have come to expect.
Flower Delivery Information
If you order by 12:00 noon in the recipient's time zone, we can
typically have your flowers hand-delivered on the same day Monday through
Saturday. Orders received after 12:00 noon on Saturday for same day delivery,
or for Sunday delivery cannot be guaranteed, and may be rescheduled for Monday
delivery. Sunday delivery is sometimes possible, if we can manage to find a
shop that is open, with a trained designer, AND a delivery service. There will
be an additional $9.99 delivery/service charge for Sunday delivery.
Time Specific Florist Deliveries
It is extremely difficult to guarantee delivery at a specific time.
Regular deliveries occur between 10:00 am and 6:00 pm. If a rush delivery is
necessary, we are normally able to have your order delivered within four
business hours of processing your orders with our express delivery option, for an extra fee from $9.99 to $29.99.
This fee covers the cost of the courier, employee or taxi for off-route or
non-scheduled deliveries. Requests for morning (anytime up to noon), afternoon
(anytime from noon to 6pm), or delivery after 6:00pm can typically occur at no
additional charge, if 24 hours advance
notice is provided.
You may request a time frame in the additional instruction box when
ordering.
Normal Delivery Times:
Normal delivery times are 10am-5pm daily for orders going to a business,
6pm for orders to a residence, hotel, or hospital, and 2pm for orders going to
a high school.
During major holidays such as Valentine's Day and Mother's Day our florists
operate extended hours and delivery times are 8am-8pm.
Greeting Card Messages
Our standard greeting card measures 2” x 3”,
suitable for messages up to 25 words. Messages exceeding this length will
automatically result in the purchase of a Custom Greeting Card for $3.99,
allowing messages up to 50 words in length. Card messages over 50 words will be
edited to below the 50 word maximum. We reserve the right to charge a $3.99
re-processing fee for changes to a greeting card message once processed, so
please ensure the card message is accurate!
Discount and/or Promotion Codes
Simon Says Roses has
different types of discounts/promotion codes which can be utilized:
1. Online (not telephone order)
purchase discounts. On certain catalog pages, there is a Promotion Code which
must be inserted in the Additional Instructions field of our online order form.
This Promotion Code must be exact for the discount to take effect, and
will be credited when the credit card is processed, not when you check-out. The discount will be shown
separately when we email your Order Confirmation Invoice.
2. Private Collection or Weekly
Special email discounts to returning customers only. These emails direct
existing customers to an Exclusive section of our website not available to the general public with deep
discount offers.
3. The Simon Says Roses lifetime
promotion code. Available to our long-time customers which allows for 10% off
all product purchases. This Promotion Code is effective for both online and
telephone orders, and must be provided before order processing is
completed.
Each type of promotion can be used once on an order. Promotions
cannot be combined.
Funerals
These orders are our very highest priority. If you have ordered too late
to make the funeral service we will call to let you know quickly so that you
can make other arrangements or have something sent to the home of the family.
At a minimum, we need the name, address/phone number of the funeral home. We
normally arrange to contact the funeral home anyway to verify the time of the
viewing and make arrangements for the flower delivery.
If you have selected a delivery date that is before the actual viewing we will
deliver to the viewing per the funeral
home instructions. If you have ordered for a funeral viewing on Sunday and
it is too late to deliver on Saturday or Sunday, we will contact the funeral
home to verify that there is a viewing or service on Monday and reschedule the
order.
Banners for Funeral Arrangements
Due to the time-sensitivity of delivering funeral orders, if a banner is
not available, we will fill your order to value, substituting the banner with
more flowers for an even fuller arrangement.
High Schools
High schools normally do not accept deliveries for students. Please send
teacher's gifts to the high school and any student orders to their
residence. Orders to high schools should be placed early because they
usually must be delivered by 2pm.
We are unable to deliver flowers to a P.O. Box .
Rural Routes and Remote Locations
We occasionally have trouble delivering to some rural routes, smaller
communities, and outlying areas. We will contact you if service is unavailable.
In some cases, delivery to such rural areas is available for an additional fee;
we will contact you if such a situation arises.
If no one is home
Depending on the delivery location, if the recipient is not available at
the time of delivery, the delivery person may leave the gift in a safe place
for the recipient to retrieve when they return, such as with a neighbour. We reserve the right to call first to
ensure that somebody is home to minimize both our delivery costs and possible
damaged product.
Total Prices
For florist delivered products the delivery/service fee is $9.99. The
total price of your order will be calculated and shown on your detailed Order
Confirmation invoice and depends upon factors such as delivery date, if the
order is expedited, tax rates, greeting card message exceeding minimums, rural
areas, etc. Please review this invoice carefully for any errors, omissions, or
additions to your purchase.
Incorrect Addresses
If the recipient's address is incorrect and delivery was attempted to
the address, there is a $10 address correction fee. Simon Says Roses is not
responsible for deliveries made to incorrect addresses submitted to us by the
customer. If such a delivery is made, the customer assumes responsibility for
the entire purchase.
Cancelling or Changing an Order
Florist Delivered Products:
Same-day orders are processed immediately, and usually cannot be changed. Due
to the urgent nature of florist delivered products we are unable to cancel or
change orders already in process at the florist, en route or delivered.
Cancellation once your credit card is processed but prior to processing by the florist will involve a refund for the flower
costs but retention of our $9.99 delivery/service charge to cover processing
fees. With changes in greeting card messages once processed, there is a $3.99
service charge for re-processing. To cancel or change an order that has not
been processed at the florist level, please call 800-705-7673(ROSE).
Pricing:
Prices shown below product images do not include our delivery/service
fees. Many products are available in Regular, Deluxe, and Premium sizes that
you can upgrade to.
Pricing for Holidays:
Some items increase in price around major holidays. Prices normally only
increase from Feb 1st until Feb 21st (around Valentine's Day).
Price Change:
Some local florists have minimum dollar amounts for orders. We are
committed to matching you with a local florist that can fill your order for
your selected item(s)'s paid dollar-amount. However, there are rare occasions
when the most cost-effective local florist's minimum exceeds the amount you
paid for your selected item(s). We will contact you if such a situation arises.
Card Messages:
The message that you write in the Card Message field does not include
any billing information with your order. For unsigned card messages on phone
orders, we reserve the right to reveal the sender’s information to the
recipient. Unsigned online orders will
not be accepted.
Alcohol:
We cannot include alcohol with orders delivered in
Request To Leave Item at Door
The customer assumes all liability for requests to leave arrangements. We
highly discourage special instructions requesting delivery to a doorstep,
porch, yard or any location where the recipient or their designate cannot
accept the arrangement themselves. Simon Says Roses cannot be held responsible
for missing or faulty product due to this special request.
Recipient Refusal of Delivery
If the recipient refuses to accept a delivery, you may be held fully
liable for the cost of the gift.
Substitution Policy:
Fresh
Flowers
At Simon Says Roses we are committed to delivering your important
emotional sentiments on time and as fresh and beautiful as possible. Because of
the nature, seasonality, and regional availability of flowers it is sometimes
necessary to make substitutions of equal or greater value. We will make every
effort to maintain the "look and feel" of the arrangement by
considering the overall shape, size, style, and color combinations. In
single-variety arrangements, the variety will take precedence over colour. For
instance, if an order is for yellow daisies, we may substitute another colour
of daisies, not another yellow flower. White roses and cream roses may be
substituted for each other as well as peach roses and pink roses. Purple and
pink orchids may need to be substituted for white orchids and visa versa.
Balloons
Some hospitals do not allow latex balloons with an arrangement. Mylar
balloons may need to be substituted for latex balloons on some orders.
Plants
For green and blooming plants, similar plants may be substituted of
equal or greater value. For one-of-a-kind plants, such as orchids, we will make
every attempt to match the plant type, but may substitute with another
colour. Containers for plants will be as close as possible to that depicted.
Gift Baskets
Substitutions within a basket may be made with items of greater or equal
value if necessary to guarantee freshness and timely delivery.
Substitutions for Special Occasions
Due to the importance of delivering orders for special occasions, such
as funerals, birthdays, and anniversaries, on specific days, we may make a
substitution of equal or greater value to ensure timely delivery, if the
flowers you requested are not available.
Fees & Tax rates
Flowers in the U.S.A.
The prices in our
For florist delivered items
(usually same day) we charge a $9.51 regular delivery/service charge plus tax
and from $14.99 to $24.99 expedited delivery/service charge if required (see
above).
We reserve the right to retain a $9.51 service
charge plus tax on orders cancelled prior to delivery, to cover our
transmission/order processing costs.
There is no tax on the flowers. The only tax
is 5% on the service/delivery charge only.
We
do not charge any surcharges for our live, 24 hour order desk.
For U.S.
flower catalogs, please click here.
Flowers in Canada
Our Canadian tax rates vary by province, as noted
below:
Alberta, Saskatchewan, Manitoba,
Ontario, Quebec, Prince Edward Island, North West Territories, and Yukon
Territory have 5% GST applied to both flowers and delivery/service
charges. NO PROVINCIAL SALES TAXES APPLY.
For florist delivered items
(usually same day) we charge a $9.99 regular delivery/service charge and from
$9.99 to $24.99 expedited delivery/service charge (see above).
We reserve the right to substitute product of greater or equal value,
should a specific type of flower or plant not currently be available.
We reserve the right to retain a $9.99 service charge on orders cancelled
prior to delivery, to cover our transmission/order processing costs.
We
do not charge any surcharges for our live, 24 hour order desk.
For Canadian
flower catalogues, please click here.
Flower Delivery Internationally
We reserve the right to retain a $9.99
service charge on orders cancelled prior to delivery, to cover our
transmission/order processing costs.
For worldwide flower delivery other than
We do not charge any
surcharges for our live, 24 hour order desk.
Simon Says Roses Florists
Call 1-800-705-ROSE(7673)
F.T.D.® Top 50 Florists
©
2001-2009 Frank & Dale Simon