Simon Says Roses Florists
1-800-705-7673
or 1-800-705-ROSE
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Frequently Asked Questions
Delivery
Policies, taxes, substitutions, cancellation policies and more…
Whether you are sending flowers down the street or out
of the area, we ensure your deliveries meet the compliance expected through the
professional standards set forth by Simon Says Roses and FTD. It’s not
necessarily the closest, but always the best designers and reliable delivery
services that construct and deliver our orders.
Our commitment
to you is to provide you with the same convenient and professional service for
out-of-town customers who patronize our in-house stores have come to expect.
Discount and/or Promotion
Codes
Simon Says Roses has different types of
discounts/promotion codes which can be utilized:
1.
Online (not telephone order)
purchase discounts. On certain catalog pages, there is a Promotion Code which
must be inserted in the Additional Instructions field of our online order form.
This Promotion Code must be exact for the discount to take effect, and will be credited when the credit card is
processed, not when you check-out. The discount will be shown
separately when we email your Order Confirmation Invoice.
2.
Private Collection or Weekly
Special email discounts to returning customers only. These emails direct
existing customers to an Exclusive
section of our website not available to the general public with deep discount
offers.
3.
The Simon Says Roses lifetime
promotion code. Available to our long-time customers which allows for 10% off
all product purchases. This Promotion Code is effective for both online and
telephone orders, and must be
provided before order processing is completed.
4. We often provide special seasonal Promotion Codes during Valentine's Day, Christmas, or Mother's Day on our Google Places page
Each type
of promotion can be used once on an
order. Promotions cannot be
combined.
Flower Delivery Information
Same day delivery in
International deliveries
outside of
Time Specific Florist Deliveries
It is extremely difficult
to guarantee delivery at a specific time. Regular deliveries occur between
10:00 am and 6:00 pm. If a rush delivery is necessary, we are normally able to
have your order delivered within four business hours of processing your orders
with our express delivery option,
for an extra fee from $9.99 to $29.99. This fee covers the cost of the courier,
employee or taxi for off-route or non-scheduled deliveries. Requests for
morning (anytime up to noon), afternoon (anytime from noon to 6:00 pm), or
delivery after 6:00 pm can typically occur at no additional charge, if 24 hours advance notice is provided.
You may request a time frame in the additional instruction box when
ordering.
Normal Delivery Times:
Normal delivery times are
10am-5pm daily for orders going to a business, 6pm for orders to a residence,
hotel, or hospital, and 2pm for orders going to a high school.
During major holidays such as Valentine's Day and Mother's Day our delivery
services operate extended hours and delivery times are 8am-8pm.
Substitution Policy:
Fresh Flowers
At Simon Says Roses we are
committed to delivering your important emotional sentiments on time and as
fresh and beautiful as possible. Because of the nature, seasonality, and
regional availability of flowers it is sometimes necessary to make
substitutions of equal or greater value. We will make every effort to maintain
the "look and feel" of the arrangement considering the overall shape,
size, style, and color combinations. In single-variety arrangements, the
variety will take precedence over colour. For instance, if an order is for
yellow daisies, we may substitute another colour of daisies, not another yellow
flower. White roses and cream roses may be substituted for each other as well
as peach roses and pink roses. Purple and pink orchids may need to be
substituted for white orchids and visa versa.
Balloons
Some hospitals do not allow
latex balloons with an arrangement. Mylar balloons may need to be substituted
for latex balloons on some orders.
Plants
For green and blooming
plants, similar plants may be substituted of equal or greater value. For
one-of-a-kind plants, such as orchids, we will make every attempt to match the
plant type, but may substitute with another colour. Containers for plants
will be as close as possible to that depicted.
Gift Baskets
Substitutions within a
basket may be made with items of greater or equal value if necessary to
guarantee freshness and timely delivery.
Substitutions for Special
Occasions
Due to the importance of
delivering orders for special occasions, such as funerals, birthdays, and
anniversaries, on specific days, we may make a substitution of equal or greater
value to ensure timely delivery, if the flowers you requested are not available.
Greeting Card Messages
Our standard greeting card
measures 2” x 3”, suitable for messages up to 25 words. Messages exceeding this
length will automatically result in the purchase of a Custom Greeting Card for
$3.99, allowing messages up to 50 words in length. Card messages over 50 words
will be edited to below the 50 word maximum. We reserve the right to charge a
$3.99 re-processing fee for changes to a greeting card message once processed,
so please ensure the card message is accurate!
Funerals
These orders are our very
highest priority. If you have ordered too late to make the funeral service we
will call to let you know quickly so that you can make other arrangements or
have something sent to the home of the family. At a minimum, we need the name,
address/phone number of the funeral home. We normally arrange to contact the
funeral home anyway to verify the time of the viewing and make arrangements for
the flower delivery.
If you have selected a delivery date that is before the actual viewing we will
deliver to the viewing per the funeral
home instructions. If you have ordered for a funeral viewing on Sunday and
it is too late to deliver on Saturday or Sunday, we will contact the funeral
home to verify that there is a viewing or service on Monday and reschedule the
order.
Banners for Funeral
Arrangements
Due to the time-sensitivity
of delivering funeral orders, if a banner is not available, we will fill your
order to value, substituting the banner with more flowers for an even fuller
arrangement.
High Schools
High schools normally do
not accept deliveries for students. Please send teacher's gifts to the
high school and any student orders to their residence. Orders to
high schools should be placed early because they usually must be delivered by
2pm.
We are unable to deliver
flowers to a P.O. Box .
Rural Routes and Remote
Locations
We occasionally have
trouble delivering to some rural routes, smaller communities, and outlying
areas. We will contact you if service is unavailable. In some cases, delivery
to such rural areas is available for an additional fee; we will contact you if
such a situation arises.
If no one is home
Depending on the delivery
location, if the recipient is not available at the time of delivery, the delivery
person may leave the gift in a safe place for the recipient to retrieve when
they return, such as with a neighbour. We
reserve the right to call first to ensure that somebody is home to minimize
both our delivery costs and possible damaged product.
Total Prices
For florist delivered
products the delivery/service fee is $9.99. The total price of your order will
be calculated and shown on your detailed Order Confirmation invoice and depends
upon factors such as delivery date, if the order is expedited, tax rates,
greeting card message exceeding minimums, rural areas, etc. Please review this
invoice carefully for any errors, omissions, or additions to your purchase.
Incorrect Addresses
If the recipient's address
is incorrect and delivery was attempted to the address, there is a $10 address
correction fee. Simon Says Roses is not responsible for deliveries made to
incorrect addresses submitted to us by the customer. If such a delivery is
made, the customer assumes responsibility for the entire purchase.
Cancelling or Changing an
Order
Florist Delivered Products:
Same-day orders are processed immediately, and usually cannot be changed. Due
to the urgent nature of florist delivered products we are unable to cancel or change
orders already in process at the florist, en route or delivered. Cancellation
once your credit card is processed but prior
to processing by the florist will involve a refund for the flower costs but
retention of our $9.99 delivery/service charge to cover processing fees. With
changes in greeting card messages once processed, there is a $3.99 service
charge for re-processing. To cancel or change an order that has not been
processed at the florist level, please call 800-705-7673(ROSE).
Pricing:
Prices shown below product
images do not include our delivery/service fees. Many products are available in
Regular, Deluxe, and Premium sizes that you can upgrade to.
Pricing for Holidays:
Some items increase in
price around major holidays. Prices normally only increase from Feb 1st until
Feb 21st (around Valentine's Day).
Price Change:
Some local florists have
minimum dollar amounts for orders. We are committed to matching you with a
local florist that can fill your order for your selected item(s)'s paid dollar-amount.
However, there are rare occasions when the most cost-effective local florist's
minimum exceeds the amount you paid for your selected item(s). We will contact
you if such a situation arises.
Card Messages:
The message that you write
in the Card Message field does not include any billing information with your
order. For unsigned card messages on phone orders, we reserve the right to
reveal the sender’s information to the recipient. Unsigned online orders will not be accepted.
Alcohol:
We cannot include alcohol
with orders delivered in
Request To Leave Item at Door
The customer assumes all
liability for requests to leave arrangements. We highly discourage special
instructions requesting delivery to a doorstep, porch, yard or any location
where the recipient or their designate cannot accept the arrangement
themselves. Simon Says Roses cannot be held responsible for missing or faulty
product due to this special request.
Recipient Refusal of Delivery
If the recipient refuses to
accept a delivery, you may be held fully liable for the cost of the gift.
Fees & Tax rates
Flowers in Canada
Our
Canadian tax rates vary by the province of delivery, as noted below:
Alberta,
Saskatchewan, Manitoba, Quebec, Prince Edward Island, North West Territories,
and Yukon Territory have 5% GST applied to flowers and 12% HST on
delivery/service charges.
Newfoundland,
and New Brunswick have a harmonized provincial and federal sales tax of 13%
applied to flowers, and 12% HST applied to flower delivery/service charges.
Nova
For florist delivered items (usually same day)
we charge a $9.99 regular delivery/service charge, and if necessary from $9.99
to $24.99 rush or rural delivery/service charge.
We
reserve the right to substitute product of greater or equal value, should a
specific type of flower or plant not currently be available.
We
reserve the right to retain a $9.99 service charge on orders cancelled prior to
delivery, to cover our transmission/order processing costs.
We do not charge any surcharges
for our live, 24 hour order desk.
For Canadian flower catalogues,
please click here.
Flowers in the U.S.A.
The prices in our
For florist delivered items (usually same day)
we charge a $9.99 regular delivery/service charge plus tax and from $9.99 to
$19.99 expedited delivery/service charge if required (see above).
We
reserve the right to retain a $9.93 service charge plus tax on orders cancelled
prior to delivery, to cover our transmission/order processing costs.
There
is no tax on the flowers. The only tax is 12% on the service/delivery charge.
We do not charge any surcharges
for our live, 24 hour order desk.
For U.S. flower catalogs,
please click here.
Flower Delivery Internationally
We
reserve the right to retain a $9.99 service charge on orders cancelled prior to
delivery, to cover our transmission/order processing costs.
Prices
shown in countries other than
For
worldwide flower delivery other than
Simon Says Roses Florists
Call
1-800-705-ROSE(7673)
F.T.D.®
Top 50 Florists since 2003
© 2001-2011 Frank & Dale
Simon